OVERVIEW:
The Credit Specialist is responsible for executing the Company’s credit and collection activities.
This individual will respect that General Equipment has an on-going selling relationship with most accounts and that any collection action taken can impact the relationship and future revenue stream for General Equipment.
This individual will work with those managers necessary to ensure the procedures for orderly and prompt collection are fulfilled.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage customer accounts and support accounts receivable by analyzing invoices, ensuring customer account reconciliations coincide with the customer’s accounts payable system
Communicate with customers regarding past due or upcoming accounts due by making phone calls or sending written communication securing commitment for payment with effective negotiation
Establish customer relationships and stay engaged to establish professional rapport to ensure ease of future dialog concerning outstanding invoices
Work closely with direct manager on all escalated collection concerns
Identify issues contributing to delinquencies and discuss with appropriate departments
Set up and maintain customer accounts following the established procedures; including but not limited to, address and contact corrections and additions, tax code corrections, etc
Analyze customer risk by reviewing credit reports and trade and financial references to establish a reasonable credit limit; and review credit limits periodically
Reconcile unapplied cash payments, deductions, credit memos and send invoices to customers as requested
Generate and review monthly statements
Review and release customer orders for customers exceeding credit limits
Assist with preparing accounts for litigation when necessary
Audit delinquent accounts considered to be uncollectable and make recommendations to write off as bad debt; while first ensuring maximum efforts have been made
Maintain accurate credit and collection files
Active participation in department projects
Assist in quality improvements, processes and initiatives
JOB REQUIREMENTS:
Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
Accounting, Finance or Business degree or equivalent work experience, preferably within credit and collections
Knowledge of credit processes and familiarity with collection laws
Strong attention to detail in repetitive and defined processes
Professional attitude and demeanor with a high level of customer service skills
Sense of urgency and excellent time management skills
Strong interpersonal (verbal and written) communication and organizational skills
Strong problem solving and independent thinking skills
Flexible and adaptive to change
Ability to maintain confidentiality and work independently
Must have a positive mental attitude and be self-motivated
BENEFITS:
Health
FSA
HSA w/ Employer Contributions
Dental
Vision
Life / AD&D / Critical Illness
401k + Company Match
PTO Accrual
Paid Holidays
Employee Assistance Program
Uniform/Clothing Allowance
Employee Events
Sponsorships
Additional Job-Related Education and Trainings
Short/Long Term Disability – Employer Paid
NATURE AND SCOPE OF JOB:
Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching
Requires ability to push, lift, pull, and/or carry 10 lbs.
or more
Some travel may be required
The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents.
Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.
Management has the right to revise this position description at any time.
The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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