As a Front Office Registration at Nystrom & Associates' Fergus Falls clinic, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and our patients.
This is a full-time role with set hours, see below for shift details! You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy.
We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family, or psychological problems.
You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.
Hours: Monday - Thursday 1:00pm - 7:00pm, Fridays 9:00am - 3:00pm (30 hours)
Location: Fergus Falls, MN
Pay rate: $16.
50 per hour
Qualifications:
Prior experience working in health care facilities.
Ability to multi-task and handle stress well.
Positive attitude and ability to be flexible.
Must be proficient in use of computers, telephones, and standard office equipment (copier, fax, and scanner).
Keep all business information strictly confidential.
Other duties include the following:
Register and integrate new patients in emerging programs
Sorting documents into the electronic chart
Basic knowledge of billing and insurance coverage
Faxing and copying
Educate patients and clinicians on all services offered within the clinic, including other NAL programs and locations
Attend staff meetings and trainings as needed to educate staff on the live referral process and other Registration processes
Follow up with clinicians regarding patient care issues and patient scheduling (i.
e.
patient needs a referral due to insurance change, patient was hostile with staff, etc.
)
Maintain awareness of trends, patterns, and need for new services; report these to management as needed
Record all incoming calls and daily check outs in accordance with current policy and procedure
Assist with the front desk and answering intake calls depending on clinic needs
Assist with shift coverage in the event of staff shortage
Any other projects that the Administrative Lead or Manager may assign
Benefits:
Nystrom & Associates, Ltd.
prides itself on the benefits and compensation offered to staff, including:
Medical & Dental insurance
Paid Time Off (PTO)
Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
Opportunities for professional growth and career advancement
Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
401(K) Retirement Plan with employer matching contribution
Supplemental insurances, such as short term disability, cancer insurance, and accident insurance
Employee Assistance Program
Free Term Life Insurance Policy
Tuition discounts with a number of schools:
St.
Mary's University - 10% discount
University of Northwestern - St.
Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction
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