*Role: Customer Support*
*Location: Fargo ND (Onsite)*
*Job Type: Contract*
*Interview process: Telephonic/ Web Ex*
*Job Description*
*Purpose/Objective of position*
• Responsible for handling a high volume of incoming customer contacts (calls, emails and cases) for product / solution support, registration issues, or general inquiries.
• Log on and manage phone queue and email inbox contacts during shift.
• Receive and respond to customer email communications.
• Initiate, monitor, and escalate customer problem cases for issues not resolved during initial customer contact
• Perform miscellaneous duties as required
*Essential/Fundamental Duties & Responsibilities:*
• Ability to work ANY shift across
• Deliver high quality, enthusiastic customer service
• Ability to receive, analyze, resolve and/or triage, if necessary, a high volume of incoming calls, and email customer inquiries for 1st level technical support and service.
• Provide accurate and timely responses to email requests with proper grammar and spelling within response guidelines
• Follow up on customer issues/concerns, within established response turnaround times as assigned by Senior Customer Service Admin or Supervisor
• Consistently meet or exceed quality assurance and performance targets
*Education:*
High School Diploma or GED Equivalency or higher
*Qualifications/Experience:*
• Minimum Experience Customer Service experience required
• Basic Computer & Microsoft Office proficiency required
• Internet skills required with the ability to verbally walk a customer through detailed website navigation and complete basic browser troubleshooting
• Experience in a high volume call center or customer service contact center utilizing a phone queue system, and handling other channels of inquiry such as email is a plus
• Customer Relationship Management (Netsuite experience a plus)
*Thanks & Regards,*
*Mamatha k,*
*Sr.
Resource Specialist,*
*+1 949-676-0346*
Email: *mamatha@yochana.
com* / *www.
yochana.
com*
Job Types: Full-time, Contract
Salary: $30,000.
00 - $33,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
People with a criminal record are encouraged to apply
Work Location: In person
Whatsapp
