*Job Title: Customer Support Associate*
*Location:* West Fargo, ND
*Company:* Protosthetics
*Position Type:* Full-Time
*Working Hours:* 10:00 AM to 7:00 PM CST, Monday to Friday
*About Protosthetics:*
Protosthetics is a cutting-edge company dedicated to advancing prosthetic solutions through innovative technologies, including software applications and 3D printing.
We are seeking a skilled and motivated Customer Support Associate to join our team in West Fargo, ND, and contribute to our mission of providing exceptional support to our customers.
*Responsibilities:*
As a Customer Support Associate at Protosthetics, your primary responsibilities will include:
* *Technical Support:*
* Provide expert assistance to customers using Protosthetics' software applications and 3D printers.
* Troubleshoot and resolve technical issues over the phone and via email.
* *Customer Interaction:*
* Respond promptly to customer inquiries and concerns.
* Deliver exceptional customer service by understanding and addressing customer needs effectively.
* *Product Knowledge:*
* Maintain a deep understanding of Protosthetics' products, software applications, and 3D printing technologies.
* Stay informed about product updates and improvements.
* *Documentation:*
* Accurately document customer interactions, issues, and resolutions in our support system.
* Contribute to the creation and maintenance of a comprehensive knowledge base.
* *Collaboration:*
* Collaborate with cross-functional teams, including development and engineering, to escalate and resolve complex technical issues.
* *Training:*
* Assist in the development and delivery of customer training materials.
* Provide guidance to customers on the effective use of Protosthetics' products.
*Requirements:*
To be successful in this role, you should possess the following:
* *Technical Aptitude:*
* Strong technical understanding and aptitude, with the ability to troubleshoot software and hardware issues.
* *Communication Skills:*
* Excellent verbal and written communication skills.
* Ability to explain technical concepts in a clear and understandable manner.
* *Customer Focus:*
* Demonstrated commitment to delivering exceptional customer service.
* Patient and empathetic approach to customer interactions.
* *Availability:*
* Willingness to work from 10:00 AM to 7:00 PM CST, Monday to Friday.
* *Team Player:*
* Ability to collaborate effectively with team members and other departments.
* *Problem-Solving Skills:*
* Strong problem-solving and analytical skills to diagnose and resolve technical issues.
*Education and Experience:*
* High school diploma or equivalent.
* Previous experience in customer support or technical support roles is a plus.
Job Type: Full-time
Pay: $18.
00 - $22.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Vision insurance
Experience level:
* 1 year
Shift:
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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