*Title: Customer Support Representative*
*Location: Remote*
*Job Type: Full Time *
*Purpose/Objective of position*
· Responsible for handling a high volume of incoming customer contacts (calls, emails and cases) for product / solution support, registration issues, or general inquiries.
· Log on and manage phone queue and email inbox contacts during shift.
· Receive and respond to customer email communications.
· Initiate, monitor, and escalate customer problem cases for issues not resolved during initial customer contact
· Perform miscellaneous duties as required
*Essential/Fundamental Duties & Responsibilities:*
· Ability to work *ANY* shift across all hours of operation (Between 2AM to 8PM CDT M-F)
· Deliver high quality, enthusiastic customer service
· Ability to receive, analyze, resolve and/or triage, if necessary, a high volume of incoming calls, and email customer inquiries for 1st level technical support and service.
· Provide accurate and timely responses to email requests with proper grammar and spelling within response guidelines
· Follow up on customer issues/concerns, within established response turnaround times as assigned by Senior Customer Service Admin or Supervisor
· Consistently meet or exceed quality assurance and performance targets
*Education:*
High School Diploma or GED Equivalency or higher
*Qualifications/Experience:*
· Minimum 1 year Customer Service experience required
· Minimum 1 year Tier 1 Tech Support experience required
· Basic Computer & Microsoft Office proficiency required
· Internet skills required with the ability to verbally walk a customer through detailed website navigation and complete basic browser troubleshooting
· Experience in a high volume call center or customer service contact center utilizing a phone queue system, and handling other channels of inquiry such as email is a plus
· Customer Relationship Management (Netsuite experience a plus)
Thanks & Regards,
Mamatha k,
Sr.
Resource Specialist,
+1 949-676-0346
Email: *mamatha@yochana.
com* / *www.
yochana.
com*
Job Type: Contract
Salary: $12.
00 - $14.
00 per hour
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Remote
People with a criminal record are encouraged to apply
Work Location: Remote
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