Dispatcher

Job Description: The application deadline is May 3rd EOB.
Please attach your cover letter and resume to your application.
These documents are required.
The purpose of this position is to dispatch Metro Senior Ride Service drivers to and from their destinations in an efficient and timely manner; coordinating the scheduling of our transportation services and complete data entry duties as needed in the office with the goal of providing great customer service and safe transportation for our riders.
ESSENTIAL FUNCTIONS: Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to: Dispatches transit vehicles throughout the Fargo-Moorhead metro area.
Answers phone calls?from clients and schedules ride appointments on Office 365 based system in a manner that optimizes time and distances that a vehicle travels to accomplish trips.
Schedules driver personnel to staff vans to handle the client load for that particular day.
All client information is to be kept confidential by dispatch and driving personnel.
As assigned, data entry of rider and vehicle information using word and Excel spreadsheets.
Enters data timely and accurately for the Transit Manager to use to complete required reports.
OTHER FUNCTIONS: Evaluation of this position may also be based on performance of the following other functions, which include, but are not limited to: Works with drivers to reconcile and prepare transit income for deposit, unlocking money boxes, counting the fares and accurately reconciling the fares with the driver turn-in.
? Must be accurate and comply with all internal controls set forth by the Park District business office.
Experience and Skills: REQUIREMENTS: Experience working with windows, Excel spreadsheets and word processing programs is required.
Multi line telephone answering experience and multi-tasking skills required.
Ability to organize and prioritize work schedule.
Ability to perform work with a high degree of accuracy and organization.
Ability to communicate effectively and to?work cooperatively with others.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and radical customer service.
EDUCATION/EXPERIENCE: Associates degree in office management or clerical operations preferred.
Customer service experience required.
Prior experience dispatching vehicles preferred.
CREDENTIALS/LICENSES/CERTIFICATIONS: Valid driver’s license Successful applicants must pass a pre-employment background check and DOT testing prior to official employment offer.
From: Fargo Park District