Customer Care Specialist

Are you looking for a rewarding career in the Customer Service field? Agri-Cover, Inc.
, an aftermarket automotive manufacturer, is looking for a full-time Customer Care Specialist in our Jamestown, ND location.
See our Customer Care Specialist Job Description below: Summary: Handles questions or complaints concerning installation, warranty and returns as well as assists customers with questions regarding products, orders, and other inquiries.
Essential Duties and Responsibilities: Investigates customer complaints to determine accuracy and determine responsibility for error.
Notifies customer and designated personnel of findings and recommendations such as exchange of merchandise, refund of money, or credit of customer's account.
Recommends to supervisor improvements in product, packaging, or shipping methods and procedures to prevent future complaints of similar nature.
Follows up on recommended adjustments to ensure customer satisfaction.
Keys information into Opstream to obtain computerized records.
Responds to inquiries concerning product installation, function and instructs user on use of products.
Provides problem request updates to supervisor.
Investigates and resolves customer problems with deliveries.
Determines if defective product is covered under warranty.
Responsible for notifying supervisor of credit and replacement merchandise based on warranty decision.
Records information pertaining to merchandise to be returned to manufacturer because of defects, wrong amounts, or wrong part.
If needed, may refer questions or complaints of service failures to supervisor or designated departments.
Keeps supervisor appropriately up to date with relevant issues, questions, and work duties.
Takes incoming calls from Dealers and End Users and converts them into Dealer or direct sales.
Quotes pricing and availability of product to Dealers and End Users.
Responds to voicemail messages and email correspondence that are distributed from Receptionist.
Processes orders.
Implements improvements.
Other duties may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Apply online at www.
agricover.
com/careers/