*Remit Cover Letter and Resume to: *
*Position: *Director of Ticket Operations
*Salary:* Yearly salary, plus benefits (salary based on experience)
Fargo Force/Scheels Arena
*Reports To: *General Manager
*SUMMARY *
Scheels Arena and the Fargo Force are looking for a Director of Ticket Operations to oversee all ticketing operations for the building and the hockey team.
*PRIMARY RESPONSIBILITIES *
* Maintain and oversee the entire ticketing platform for Scheels Arena and the Fargo Force, including building events in conjunction with Ticketmaster.
* Oversee the day-to-day operations of the box office including cash flow, daily reconciliation, and daily reports
* Manage all relevant financial reporting including ticket settlements, event settlements and other internal ticket-related reports
* Work closely with the events department and ticketing company to ensure success with all event announcements and public on sales
* Establish a good working relationship with venue partners, promoters and third party vendors
* Work with key clients to set up events including the overall ticket builds, maintain seating manifests, event maps
* Maintain an understanding of the contractual agreements for each event, such as contracts, box office charges, facility fees, etc.
* Supervise box office and ticketing staff during all ticket-related events, including Scheels Arena events and
* Fargo Force games
* Responsible for hiring, training and scheduling box office staff as well as communicating event information to the box office staff on a regular basis
* Work closely with Scheels Arena and Fargo Force front office staff to facilitate all ticketing needs
* Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests
* Serve as the main contact and produces all communication for suite owners
* Handle all in-bound calls for ticketing related items (sales, questions/concerns)
* Help to create season ticket booklets for the Fargo Force, as well as to facilitate all ticketing related items for the single game ticket on-sale
* Coordinate with Fargo Force staff on creation of all ticketing related marketing materials
*QUALIFICATIONS *
* 1-3 years’ experience in management and/or ticketing required
* Experience in the sports or events industry
* Experience with Ticketmaster ticket platform
* Strong communication skills
* Strong management skills
* Excellent customer service
* Experience in working with a ticketing system and creating ticketing contracts
* Ability to work nights and weekends
*COMPENSATION *
* This is a base salary position.
Full benefits package including health insurance, 401(k), paid time off, and more.
Job Type: Full-time
Pay: From $45,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Weekends as needed
Education:
* Bachelor's (Preferred)
Experience:
* Ticketmaster: 2 years (Preferred)
Work Location: In person
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