Key position focus is on assuring that warranty issues that homeowners report are reviewed and scheduled with appropriate subcontractors.
Position will monitor these work orders for completion at the appropriate level of urgency and that appropriate communication and follow-up with homeowner.
Salary $50K-$60K doe.
*Duties and Responsibilities*
* Timely response to work order requests from homeowners and employees for warranty-covered homes.
* Conduct timely homeowner follow-up to ensure service appointments are kept and work order issues are completed fully and within appropriate timelines per established prioritization protocols.
* Escalate, as appropriate, requests that remain outstanding or where the workmanship does not meet professional standards within trades, etc.
.
* Maintain records of all warranty programs and properties that are covered by the same; this would include initiation and expiration timeframes on coverage.
* Track warranty requests in appropriate logs.
* Proper use of software to keep a complete record of claims.
* All other administrative duties as assigned.
* Answer Phone calls
*Qualifications*
* Excellent customer service, communication (written and oral), analytical ability, organizational, and negotiation skills.
* Must be proficient in Microsoft Office software and able to navigate various technical applications in order to research and resolve issues.
* Exhibits sound judgment and decision-making ability.
Property management or customer service experience.
* Demonstrates ability to take initiative, work independently, and make sound decisions.
* Proven track record of effectively managing multiple projects and priorities.
* Ability to thrive in a fast paced environment, while meeting tight deadlines.
* Self-starter, requiring minimal direction/oversight and a solution seeker.
* Proactive and able to resolve complex issues.
* Construction or maintenance exposure highly desirable.
Job Type: Full-time
Pay: $50,000.
00 - $60,000.
00 per year
Benefits:
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Work setting:
* In-person
* Office
Education:
* Associate (Preferred)
Work Location: In person
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