Regional Director of Operations

Blue Stone Therapy is certified as a Great Place to Work! Blue Stone Therapy was founded in 2009 and provides contract physical therapy, occupational therapy, and speech-language pathology to communities in Iowa, Minnesota, Missouri, Nebraska, North Dakota, and South Dakota.
Our focus is to deliver optimal, individualized rehabilitation by highly skilled professional therapists while developing long-term partnerships between our staff and the communities they serve.
Blue Stone Therapy is seeking a Regional Director of Operations for the Eastern North Dakota, Eastern South Dakota, and SW Minnesota region! The Regional Director of Operations is a key member of the operations team responsible for executing short and long-term financial and operating objectives across multiple facilities within their region.
This includes owning the client relationship, financial metrics, and team member success.
Essential Functions and Responsibilities: Responsible for the onboarding, accountability, and development of employees through strong leadership, effective management skills, and adherence to the Blue Stone purpose, core values, policies, and procedures.
Complete facility site visits every four to six (4-6) weeks or as required to present statistical reports, promote compliance, customer service, education and training, support marketing efforts, and to evaluate facility benchmarks.
Ongoing analysis of Key Performance Indicators (KPIs), revenue forecasts, and facility expenses.
Effective collaboration with Talent Acquisition Manager and Rehab Director for recruiting purposes.
Manage staffing patterns and ensure each rehab department is staffed adequately for patient and customer service needs.
Work in conjunction with the Clinical Services team to ensure compliance, quality measure, and success metrics are achieved.
Accountable for the overall regional performance including the assessment and enhancement of workflow, resolution of complaints, and ensuring team member engagement to improve the overall patient/client experience.
Maintains expertise in clinical knowledge, practices, and standards to coach and mentor Rehab Directors and clinical staff to drive clinical excellence and outcomes.
Establishes strong partnership with clients, serving as a valuable collaborator in optimizing overall success.
Provides strategic direction to the client on new services, projects, and recommendations to achieve desired outcomes and joint business objectives.
Represents Blue Stone Therapy in community activities, marketing events, seminars, and conventions.
Other duties as assigned.
Qualifications: Successful completion of an accredited Physical Therapy or Occupational Therapy program.
Minimum of three (3) years of experience in a multi-facility skilled therapy services leadership role.
Minimum of five (5) years of hands-on clinical experience in a therapy services role.
Intermediate or stronger skill level with technology and software to include Microsoft and database systems.
Experience with Casamba/Net Health preferred.
Strong communication, leadership, and collaboration skills.
License/Certifications: Current valid Physical Therapist or Occupational Therapist license to practice in appropriate state.
Travel: Ability to travel within assigned region as needed.
This position requires 60-70% travel, including local area and overnight stays.