IT Manager - Business Solutions

Flexibility Option: In Person Job Req Id: 28582 Description: Be part of a growing, successful company in an exciting and challenging field.
Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Fargo , ND Job Summary Responsible for developing a team responsible for business analysis, user experience and quality assurance to deliver best in class technology to our business partners (customers, vendor partners) and employee-owners.
Leads a team to build new or leverage existing frameworks to identify and document business needs, envision intuitive and delightful experiences and thoroughly quality assures the technology solutions.
Partners with development teams to deliver technical solutions.
Responsibilities Essential Functions Develops formal business analysis, user experience and quality assurance practices to support customer/vendor partner technologies initiatives.
Applies expertise to identify, develop and implement solutions to improve efficiency, mitigate risks and solve problems Leads technology initiatives that deliver value, produce usable solutions, have a high degree of adoptability and are desirable.
Partners with business units, customers, and vendors uncover the “real business need” and what will help separate us from our competition.
Grows formalized user experience practices and processes to ensure our customer/vendor facing applications align to experience standards Implements a formalized quality assurance practice that includes formal test plans, metrics, manual and automated testing competencies.
Owns customer feedback loops that involve various teams to drive continuous improvement.
Owns operational support of systems/technology under management Provides input into prioritization and planning process of overall backlog.
Collaborates, leads, and directs work effort with contractors (both on and offsite) to perform assigned duties.
Collaborates with team members on project needs to understand requirements, development, and estimate solutions in an organized manner.
Provides feedback to management to ensure project workload is appropriate across the team.
Responsible for annual budgeting process and tracking of expenditures for projects utilizing external consultants and software expenditures.
Non-essential Functions Proactively puts forth recommendations to address forecasted risks and changing technology environment related to job duties.
Contributes to the overall delivery of technology to meet business needs.
Stays informed of evolving technology trends, best-in-class processes, and innovations.
Performs other duties as assigned by manager or designate Qualifications Required 4-year STEM degree or equivalent experience Advanced degree preferred 10+ years of experience in business/systems analyst role eliciting requirements 8+ years of experience leading teams building complex, highly integrated systems 5+ years of experience delivering larger scale, external technology initiatives 3+ years of working with User Experience / User Interface Design frameworks and processes 3+ years of experience working in formalized IT quality assurance processes 5+ years of experience building systems supporting business process in supply chain focused industries.
SAP ERP experience preferred.
Experience supporting SAP Commerce Cloud and connected application stacks Experience with design thinking frameworks, as well as both generative and evaluative UX research.
Experience acting as a mentor to other developers and team members in successful software projects Preferred Experience creating basic web-based applications in a modern framework such as Angular or React.
Experience leading Agile teams.
Experience with Test Management and Test Automation tools like TestRail, Worksoft, Katalon, or Selenium PAL or PAL-E certification UX and/or CBAP Certification Experience in wholesale distribution a plus Skills and Abilities Ability and drive to perform duties with limited guidance Ability to interact with internal and external stakeholders in a professional manner Strong critical thinking skills with the ability to develop completely new problem-solving approaches and formulate innovative solutions Ability to effectively plan, organize, and prioritize workloads Ability to develop and maintain effective working relationships with customers, vendors and others Excellent customer service skills include being competent, accurate, responsive, and engaged Dedication and desire to learn new technologies Not afraid to challenge the existing ways of thinking A desire to look outside the box Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist: < than 10 lbs.
- Not at all 10 to 25 lbs.
- Not at all 26 to 50 lbs.
- Not at all 51 to 75 lbs.
- Not at all 75 to 100 lbs.
- Not at all 100+ lbs.
- Not at all Lift from Floor: < than 10 lbs.
- Frequently 10 to 25 lbs.
- Occasionally 26 to 50 lbs.
- Occasionally 51 to 75 lbs.
- Not at all 75 to 100 lbs.
- Not at all 100+ lbs.
- Not at all Carried for Distance: < than 10 lbs.
- Not at all 10 to 25 lbs.
- Not at all 26 to 50 lbs.
- Not at all 51 to 75 lbs.
- Not at all 75 to 100 lbs.
- Not at all 100+ lbs.
- Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forward) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Occasionally Climbing/Walking Stairs (ascending or descending) - Occasionally Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Frequently Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Frequently Hearing (Perceiving the nature of sounds at normal speaking levels) - Frequently Exposure (to adverse weather & temperature conditions) - Not at all Travel (travel needed to perform job duties) - Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion.
Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.