Welcome to Home Instead! We provide in-home care for aging adults who need support with their daily activities and *we're looking for a Service Coordinator to join our team!*
As our service coordinator, you will manage the schedules for our clients and Care Professionals.
This position also includes a range of administrative duties to support the flow and efficiency of the office.
*Primary Responsibilities:*
· Create and maintain client and Care Pro schedules with an emphasis on _creating high quality matches_ and the development of extraordinary relationships.
· Use *prioritization and organization skills* to determine order of task execution.
· Answer incoming calls in a friendly, professional and knowledgeable manner.
· Demonstrate open and *effective communication* with the franchise owner, colleagues, Care Pros, clients and family members.
· *Document *activities and maintain accurate client and Care Pro records in the software system.
· Follow up and communicate Care Pro and client issues to ensure problems are resolved.
· Design, test and implement a responsive contingency plan that ensures *100% maintenance of Service Hours*.
· Recognize and capture opportunities to increase service hours to enhance and/or increase quality care and client loyalty.
· Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
*Secondary Responsibilities:*
· Perform any and all other functions and responsibilities deemed necessary
· Maintain regular attendance at the office to execute job responsibilities
· Participate as needed in all Care Pro meetings
· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
· Reflect the values of Sando's Care Corporation, d.
b.
a.
an independently owned and operated Home Instead franchise
*Knowledge, Skills and Abilities:*
· Must demonstrate excellent oral and written *communication skills* and the ability to listen effectively
· Must have the ability to *work independently*, maintain *confidentiality* of information and *meet deadlines*
· Must demonstrate effective *interpersonal skills* as well as sound judgment and good *decision-making skills*
· Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
· Must have the ability to *organize and prioritize* daily, quarterly, monthly and yearly work
· Must present a professional appearance and demeanor
· Must have *computer skills* and ability to work with *office equipment*
_*· Must have the availability to work evenings and weekends as required for on-call responsibilities*_
*Education/Experience Requirements:*
· High school graduation or the equivalent
· Experience maintaining a variable, around the clock schedule in healthcare *highly preferred*
· One year experience in high-paced office environment _preferred_
· Must pass drug screen, background check and DMV check
· Must have a valid driver's license
· Experience as CNA/caregiver _*a plus*_
Job Type: Full-time
Pay: $20.
00 - $21.
00 per hour
Expected hours: 40 per week
Benefits:
* On-the-job training
* Paid time off
Medical specialties:
* Home Health
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Ability to commute/relocate:
* Fargo, ND 58104: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Schedule management: 1 year (Preferred)
* Computer skills: 1 year (Preferred)
* Caregiving: 1 year (Preferred)
Work Location: In person
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