Description:
North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals.
Our team consists of over 425 employees working across five states including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.
North Risk's team is values-driven with a common mission of service - to our clients, to each other, and to our community.
North Risk is growing which means your career can too! #oneTEAM members receive:
Strong company culture
Professional Education and Licensing Paid for by North Risk
Volunteer Time Off
Paid Parental Leave
PTO Donation Program
Paid Holiday
Work/Life Balance via Hybrid Schedule
Professional Development
Continuing Education
This position is responsible for managing the relationships and day-to-day service requests associated with employee benefits accounts to support the producing Risk Advisor.
Associate Account Managers work under the supervision of the account management team servicing accounts and will progressively increase their responsibilities to become an Account Manager, who independently services client accounts.
PRIMARY RESPONSIBILITES:
Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner with support from the Risk Advisor and account management team
Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing
Collaborate with Risk Advisors to determine and meet client goals
Work under the supervision of the account management team to:
Develop insurance solutions for current clients
Review policies to be certain information and coverages are accurate
Evaluate and prepare renewal comparisons and policy proposals
Communicate and educate clients on policies as needed
Coordinate external (e.
g.
carrier) and internal (e.
g.
agency software systems) implementations of new groups as necessary
Enter activity and other relevant information into agency management systems and other software tools according to company procedures
Resolve inquiries on service problems to ensure client satisfaction
Assist in marketing efforts
Promote and implement value-added services available through North Risk Partners (i.
e.
, professional consulting, webinars/seminars, communications, Zywave tools, and more)
Attend and actively participate in agency service training meetings
Develop and maintain positive relationships with partner insurance carriers
Follow all federal and state regulations, and best practices for avoiding errors and omissions
Continue professional development; pursue and maintain professional designations if applicable
Travel as necessary for client meetings
Requirements:
Education, Experience, and Certifications:
High school degree or equivalent is required
Bachelor's degree preferred, but not required
Previous work experience in insurance or another service industry is preferred
Ability to maintain health and life insurance license
BEHAVIOR EXPECTATIONS:
A role model for North Risk Partners’ core values, mission, and desired culture
Demonstrate enthusiasm and a positive attitude
A self-starter who takes initiative to identify problems and lead by example
Effective oral and written communication skills to effectively represent North Risk Partners as an employer of choice
Ability to build strong, constructive relationships with a diverse range of clients, and organizational partners to discover common goals for a positive experience
Strong attention to detail with excellent organizational skills
Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
A team player who collaborates and works well with his/her coworkers
A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners
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