Client Implementation Partner

All about us You likely know us as an insurance company, but that’s just a portion of what we do.
Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care.
It’s a mission we take seriously.
We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota.
This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.
Work environment This opportunity is eligible for remote work or a hybrid work arrangement.
We empower our employees to find a work style that is best for them.
Learn more at Life at Blue | BCBSND.
This position is eligible for internal Blue Cross Blue Shield employees and external applications.
Pay information Pay Level: 021 FLSA Category: Exempt-Salaried A day in the life The Client Implementation Partner is responsible for the successful implementation of new and existing clients.
This is achieved by understanding client business goals, engaging key stakeholders, creating implementation project plans and timelines, and delivering on implementation services.
This position oversees multiple team processes and system integrations and ensures key milestone dates and operational needs are met.
Your responsibilities will include Owns a portfolio of implementation projects with a diverse set of clients.
Coordinates, schedules, and facilitates implementation-related efforts to ensure successful onboarding and maintenance of clients.
Meets with clients and/or stakeholders regularly throughout their implementation journey providing updates and drives completion of the project plan within the project timeline.
Coordinates the implementation across departments to ensure alignment with deliverables and timelines as well as smooth handoffs into and out of implementation.
Reviews all implementation documentation for accuracy and completeness of setup.
Builds and maintains positive relationships with consultants, brokers, and employers as the implementation contact.
Serves as the voice of the customer in order to improve our processes and enhance the customer experience.
Monitors and provides support to resolve any issues that may arise during implementation.
Demonstrates a working knowledge of business operations, procedures, technologies, and systems by remaining up to date in business domains and integrations.
Advises and provides recommendations on account setups and structures based on customers' needs.
What you need to succeed Bachelor’s degree in business, communications, marketing, healthcare or a related field.
4 years of experience in customer onboarding, sales, marketing, account management, implementation, project management or related field.
Pays close attention to the details of all work and strives for a high level of accuracy.
Possesses strong communication skills, both verbal and written.
Shows interests in understanding the needs and expectations of customers.
Sets priorities, goals and timetables to achieve maximum results from available resources and time.
Leverages interpersonal skills to develop relationship with all key stakeholders.
Sees opportunities and acts on them.
Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards Benefits and perks Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
Employee recognition, community initiative events and yearly company outings.
Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
Our core benefits include health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.
Equal opportunity employment Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.
For questions, please email careers@bcbsnd.
com.
This job posting will be closed 1/26/2024 at 8:00 a.
m.
(CT).
No further applications will be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)