SUMMARY OF RESPONSIBILITIES:
The primary responsibility for the Customer Service Representative is to provide timely and professional customer service to Dakota Fluid Power customers, while also supporting DFP Sales through effective communication and excellent organization and time management skills.
JOB DUTIES:
Answer all customer inquiries quickly and accurately in a positive manner
Create a friendly and inviting working environment
Responsible for assisting front counter customers including inspection of worn or damaged/defective parts, determine replacement parts, troubleshoot and research products and prices to best fit application
Maintain clean organized showroom and replenish stock product as needed
Generate quotes, enter orders, contact vendors, update records and track orders as necessary through the ERP system
Support Outside Sales and respond in a timely manner with price, availability, product specifications, order status and other information as required
Multitask on multiple projects at once
Achieve productivity and sales goals
Assist with mentoring and training new hires in the same department
Attend product training and seminars if available
Possibly work Saturdays as part of a rotation schedule
Work with others to create a positive team environment
Other duties assigned by Management
SKILLS & QUALIFICATIONS:
Exceptional customer service, strong communication skills, problem solving, listening and phone skills, computer proficiency, multitasking, basic understanding of hydraulics, works well under pressure, goal oriented and dedication to excellence.
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