Network & SysOps Admin II

Position Description Under general supervision by the IS Manager, the Server/Network Technician II provides support for servers, the system network, networked applications, and IP telephony.
Additional duties include providing on-call service to the City's emergency call center, purchasing equipment, and providing technical advice and assistance to management regarding the design, acquisition, and installation of hardware and software to meet strategic needs and deadlines.
Incumbents receive work direction from supervisory personnel and must use reasoning and judgment based upon training, education and/or experience to configure and troubleshoot complex systems and various high-end pieces of equipment.
Scope of Responsibility: The Server/Network Technician II provides elevated support for the City's computer network and networked applications and IP telephony.
Incumbents engage in technical conversations with management, vendors, co-workers and other users regarding servers, the system network, networked applications, and IP telephony.
The Server/Network Technician II provides support to the City's 911 emergency call center on an on-call basis and makes decisions about the priority of tasks and the purchase of certain technical equipment based on overall goals.
Primary Responsibilities 1 Provides elevated support for support for the City's computer network and networked applications and IP telephony.
1.
1 Troubleshoots network/server issues submitted to the helpdesk; 1.
2 Works on projects as a team and individually to complete them within acceptable parameters and expected timeframes, including projects related to new software installation, distribution, water plant software and hardware upgrades, and testing new software or trial software; 1.
3 Secures information by creating, modifying and disabling Active Directory user accounts, managing file and folder permissions on network shares, and maintaining VPN security; 1.
4 Makes decisions regarding the purchase of certain system equipment and maintains fixed asset inventory of Network Services division equipment; 1.
5 Provides 24/7 on-call support to City emergency and public agencies including but not limited to Police, Fire, and the Public Library system; 1.
6 Maintains the backup and restoration of data, including changing recording media, regular data library maintenance and transfer of backup data offsite; 1.
7 Writes and maintain documentation including flow charts, diagrams, user manuals, and installation instructions to ensure proper use of system.
2 Communicates courteously and professionally and maintains working relationships with others in carrying out job functions 2.
1 Communicates with, and provides advice to, management and others in the work unit regarding decommission of old hardware and software as well as implementation of new technologies; 2.
2 Frequently interacts with others in the work unit to exchange detailed and/or technical information.
3 Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices.
3.
1 Knows and follows department and city rules as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss; 3.
2 Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work; 3.
3 When potentially unsafe conditions are observed makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner.
4 Performs other duties and activities as assigned.
Minimum Qualifications The job requires a Bachelor's degree in Computer Science and three (3) years of progressively more responsible experience, or an Associates degree in Computer Science and five (5) or more years of progressively more responsible experience in a multi-user environment or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
A valid driver's license or evidence of equivalent mobility is also required.
Knowledge, skills and ability include: • Knowledge and experience in working with Windows servers, computer networks, and IP telephony; • Knowledge and experience of techniques to troubleshoot network/server issues; • Knowledge of computer software/hardware and peripheral capabilities; • Skill in Server/Network design and assessment, sufficient to provide advice and assistance to management; • Ability to work in a high pressure environment and meet strategic deadlines; • Ability to work on projects as a team and individually to complete them within acceptable parameters and expected timeframes; • Skill in communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public and others, sufficient to exchange or convey information and to receive work direction.
Physical Demands This job is performed in a normal office environment.
Activities the incumbent must perform include fingering, talking, hearing/listening, seeing/observing and using repetitive motions.
Sedentary Work: This job is rated for Sedentary Work, meaning that walking and standing are required only occasionally and the job involves sitting most of the time.
The incumbent must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
All requirements are subject to modification to reasonably accommodate individuals with disabilities.
Requirements are representative of minimum levels of knowledge, skills, and experience required.
To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
The City Administrator retains the discretion to add duties or change the duties of this position at any time.
Employment is contingent upon successful completion of background investigation and drug screen.