Program Support Assistant (OA)

Duties Duties for this position include but are not limited to: Manages delinquent encounters and assisting staff in rectifying delinquent documentation Monthly Decision Support Systems (DSS) Labor Mapping and Human Resources (HR) staffing lists Assists with gathering pertinent information and data to support proficiency assessments Monitor new employee orientation program, including following up on completion of orientation Develops knowledge in Lean Concepts and assists Nurse Managers and Associate Chief Nurse with development of project workflow charts and graphs, and internal mechanisms for trending and reporting data, workflow efficiency, and program development Aids in processing of personnel management activities for respective Nurse Managers and Associate Chief Nurse Manages workflow, documentation, database, and personnel actions based on the Nurse Professional Standards Board Has knowledge of the records management process and supports the records management program.
Maintains files and records in accordance with federal records management regulations within the ADPC Service Maintains tracking and entry of changes in personnel competency folders and ensures that folders remain current Work Schedule: Monday - Friday 8:00 am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
This position may be authorized for telework.
Telework eligibility will be discussed during the interview process.
Position Description Title/PD#: Program Support Assistant (OA)/PD40327A and PD40327A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit Status: No The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers.
This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
Specialized Experience: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
Specialized experience includes, but is not limited to: Providing courteous customer service; Receiving and directing service requests; Utilize various computer database systems; Familiarity with functions of office automation software to input and retrieve data; Clerical and administrative support experience; Receiving and referring phone calls; Understanding of rules, regulations and policies/procedures of the Health Care Center.
(Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week).
OR, Education: Applicants may substitute education for the experience required for the GS-05 level.
Applicant must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite.
(Transcripts must be submitted at time of application) OR, Combination: Applicants may also combine education and experience to qualify at this level.
You must have an combination of specialized experience and education beyond high school.
NOTE: Only education in excess of the first 60 semester hours (i.
e.
, beyond the second year) is creditable toward meeting the specialized experience requirement.
One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.
You will be rated on the following Competencies for this position: Computer Skills Information Management Integrity/Honesty Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primarily sedentary, but may require some walking, standing, bending, and carrying of light items such as papers/ books and, occasionally, heavier items.
The work also requires spending significant time performing computer-based duties, placing greater demand on fine motor skills.
The position may be stressful due to the scope of the position and complexity of the clinical service.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education Transcript Reminder - If you are basing your qualifications on education, or a combination of education and experience, you must submit a copy of your transcripts (official or unofficial) with your application.
* Please ensure a graduation/completion date is clearly seen on your transcript.
Note: Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here: https://ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.
opm.
gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Applicants will be referred in the order in which they were received.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted: DD-214/ Statement of Service Disability Letter (VA) Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Documents Required: Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (EST) on 12/08/2023 to receive consideration.
To preview the questionnaire click https://apply.
usastaffing.
gov/ViewQuestionnaire/12220879.
1.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information Meghan Brooks Phone 515-699-5999 X23402 Email Meghan.
Brooks2@va.
gov Address Fargo VA Medical Center 2101 Elm Street Fargo, ND 58102 US Next steps After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Documents Accepted: DD-214/ Statement of Service Disability Letter (VA) Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Documents Required: Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.
201) for this occupation.