Job Title: Online Teacher/Customer Success Specialist
Company: Coco Coders
Location: Fargo, ND
Employment Type: Full Time
About Coco Coders:
Coco Coders is a leading online coding school for students ages 6-14 years old, providing innovative coding education to students around the world.
Our mission is to inspire and empower young learners to become skilled coders through our comprehensive curriculum and interactive learning platform.
About the Role:
We are seeking a motivated and passionate individual to join our team as an Online Teacher and Customer Success Specialist.
In this role, you will be responsible for delivering online coding lessons to students ages 6-14, as well as providing customer support and assistance to ensure a seamless learning experience.
You will work closely with our remote team to enhance our program, assist with scheduling, and ensure the success of our students.
We are actively looking to expand our business to the Fargo area and therefore this position may become a hybrid position in the future as we build out the team.
Opportunity to work in a co-working office space is available.
Key Responsibilities:
Deliver engaging and interactive virtual coding lessons to students using the Coco Coders curriculum
Provide exceptional and timely customer support via email and chat
Collaborate with the team to enhance the learning experience
Monitor student progress and provide feedback to support their learning journey.
Provide support for teacher scheduling
Requirements
Must reside in Fargo, ND
Prior online teaching or customer support experience
Excellent communication and interpersonal skills
Ability to provide exceptional customer service and support
Passionate about coding education and helping students succeed
A self starter with the ability to work effectively both independently and as part of a team
Must possess strong organizational skills and excel at multitasking efficiently
Familiar with coding languages such as Scratch and JavaScript (preferred)
Bachelor's degree in education, computer science, business or a related field (preferred)
Benefits
Why Work for Coco Coders?
$38,000-$42,000 salary
Health insurance
Dental insurance
Vision insurance
Health savings account
Flexible spending account
401(k) matching
Life insurance
Unlimited paid time off in addition to major holidays
Flexible remote work schedule
Small, dynamic team where each member is empowered to make key decisions
Full-time employment
If you are enthusiastic about teaching young learners and providing outstanding customer support, we invite you to submit your application and resume!
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